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Title:	Call Centre Manager
Location:	Newcastle
	An exciting opportunity has arisen with my client, an established call centre operating within the Financial Services arena. The successful candidate will contribute to the strategic development of the contact centre, as well as having responsibility for the implementation of strategy. They will also be responsible for the day-to-day operation of the contact centre, ensuring that an effective and high quality service is delivered at all times. Experience: Minimum of 3 years Operational Management experience within a dynamic Customer Service Contact Centre environment Experience in workflow analysis, planning and forecasting together with Budget management skills Demonstrable success in achieving and exceeding targets through the development and motivation of staff at all levels High level of Presentation, Communication and Report Writing Skills Experience in Customer Strategy development including a “Sales through Service” philosophy Excellent decision making and problem solving skills If you feel you have the skills required to excel in this role, contact us today.
Salary:	35,000 + bens
Type:	Permanent